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The American Club of Rome makes it possible for companies seeking English speaking Professionals to reach our international community. 

FirstMed Rome is hiring! We are looking for enthusiastic Customer Care Specialists who can support the team.


This job requires you to work at the clinic during weekdays from 13:30 to 18:30 and on Saturday from 9 am to 3:30 pm. We offer flexible scheduling to accommodate your personal obligations, summer break plans, or other commitments.


If you are fluent in both English and Italian and would like to start your career at our dynamically growing medical company, here is the deal!


We’d like you to


  • Answer and respond to messages coming through Wix, email, Tawk (live chat) and Whatsapp, cancel or reschedule appointments as necessary according to clinic protocols.

  • Prepare lab test results and send them to the patients via email

  • Make calls and communicate with insurance providers for insurance patients to get information about the patient’s health care coverage

  • Deal with insurance companies and assists with completing all the necessary medical claim forms as well as sending them directly to Budapest Claim Department.

  • Coordinate with doctors for their schedules for patients’ visits, and update the schedule weekly/daily based on doctors’ availability.

  • Prepare a CRM report and an insurance report every week and send them to the related Manager in Budapest


In return we will give you:


  • The freedom to act on your own ideas and prove their value (we are big believers in ownership)

  • A platform to become the best in the world at what you do. With a bunch of awesome like-minded people

  • An opportunity to join a fast-growth international private healthcare company

  • A chance to help shape the team and culture and play a vital role in the growth and development of the company

  • Free snacks & coffees a LOT of fun




We want motivated, hard-working, proactive individuals to join us ASAP. To land this job, you need a few things:


  • Strong desire to learn along with professional drive

  • Excellent verbal and written communication skills - C1 English, at least B2 Italian

  • Project management skills are critical. A pro-active, charismatic, and consultative approach is essential

  • Ownership & Accountability mixed with a laser-focused attention to details and skyrocketing organizational skills

  • Attitude. Have fun, all the time. Being fluent in sarcasm - nice to have :)


If you tick a few of these boxes we’d like you to get in touch. And feel free to suggest any other boxes that could help us be better and get to know you more.


To make things as smooth as possible please ensure your CV is in English.


About FirstMed


FirstMed opened in Budapest in 1999 as a small international medical clinic and has grown to become the leading provider of private English-speaking family practice, women’s health, pediatric, and specialist medical services. The clinic serves individuals, families, companies, embassies, tourists, and NGOs. Its success is a result of its highly qualified and dedicated staff who strive to improve the patient experience through professional consultations, a clean and comfortable environment, a central location, and available insurance and billing options.


FirstMed places a high value on continuing medical education, regularly sending staff to conferences in the United States and around the world to keep current on managing issues with the most innovative techniques in international medicine.

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